Chasing Ghosts: Why Some Technicians Waste Time
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There is a phenomenon in IT that I call “chasing ghosts”.  This is where technicians spend time and energy trying to solve “phantom” problems.  In other words, the problems do not exist in the form or location indicated by the symptoms.   Although the symptoms are real, the cause isn’t directly … Read More

Ease Does Not Determine Legitimacy
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In the IT world, we can access data quicker and with a fraction of the effort required three decades ago. And with that quicker and easier access, comes responsibility. Just because data and systems can be accessed with relative ease, it does not mean that they should be accessed; or … Read More

Aligning IT with Business Purpose
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We live in a constantly changing world where technology is evolving at a rapid rate.  When consulting with new clients, I often find they have misconceptions or confusion about IT.  It is not unusual for them to have talked to several different IT companies or experts and got several differing … Read More